{"id":9195,"date":"2014-12-03T17:27:55","date_gmt":"2014-12-03T22:27:55","guid":{"rendered":"http:\/\/www.newspapers-online.com\/auroran\/?p=9195"},"modified":"2014-12-03T17:27:55","modified_gmt":"2014-12-03T22:27:55","slug":"under-promise-and-overdeliver-says-resident-on-complex-renos","status":"publish","type":"post","link":"https:\/\/www.newspapers-online.com\/auroran\/under-promise-and-overdeliver-says-resident-on-complex-renos\/","title":{"rendered":"Under-promise and overdeliver, says resident on Complex renos"},"content":{"rendered":"<p>As a regular user of the gym at the Aurora Leisure Complex, I was recently dismayed to discover that the renovations to the new gym\/youth centre complex will not be ready for use until well into 2015 when customers expected to be there, well, now.<br \/>\nThis reminded me of a \u201cconsultation\u201d given by Al Downey, the Director of Parks and Recreation, in 2013, at which he proudly announced that he had never yet \u201cmissed a deadline.\u201d<br \/>\nWell, Mr. Downey, there is always a first time and although I am sure the blame game is in operation and it is the fault of the contractor, weather, materials etc., etc., the simple fact is that a senior Town Council administrator ought to be familiar with something I learned in my early years as a corporate manager and now teach to undergraduate business students at York University &#8211; Management 101: under-promise and over deliver and manage client expectations very, very carefully.<br \/>\nIf you cannot deliver even close to promises made it is always better to keep your mouth shut.<br \/>\n<strong><br \/>\nSteve McKenna<br \/>\nAurora<br \/>\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a regular user of the gym at the Aurora Leisure Complex, I was recently dismayed to discover that the renovations to the new gym\/youth centre complex will not be ready for use until well into 2015 when customers expected to be there, well, now. This reminded me of a \u201cconsultation\u201d given by Al Downey, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-9195","post","type-post","status-publish","format-standard","hentry","category-letters-opinion"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/posts\/9195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/comments?post=9195"}],"version-history":[{"count":0,"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/posts\/9195\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/media?parent=9195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/categories?post=9195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newspapers-online.com\/auroran\/wp-json\/wp\/v2\/tags?post=9195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}